The Care Dial Ltd (trading as Care Dial). Every User of the Care Dial Platform must have thoroughly read, comprehended, and agreed to all sections of the applicable Terms. Contents: 1. Definitions These Terms of Business are subject to the following definitions and rules of interpretation.  1.1 Definitions:​ "An "Account holder" refers to individuals who utilize the Care Dial platform to explore or promote home care, communicate with Independent Personal Assistant Carers, and enter into a service agreement with one or more carers. A "Profile" refers to a Care Dial platform Member's visible Account information that provides details about that Member to other Members. "Members" refers to all registered and approved accounts on the Care Dial account. "Care Service User" refers to an individual, family member, or professional body seeking or managing care support services through the Care Dial Platform. It is possible for the account holder and the care service user to be the same person if they manage their care services on the platform. "Independent Personal Assistant carer," "care assistant," "care worker," "IPAC," and "personal assistant" are all terms that can be used interchangeably to refer to approved carers on the Care Dial platform. The term "Independent carer" refers to an individual who offers care support services to the Service Care user through the Care Dial platform. The independent carer is introduced via the platform as an independent personal assistant carer, not an employee of the Service user or the Care Dial. The "Care Dial" or the "Care Dial online platform" is a cloud and web-application-based health technology introduction, an online marketplace platform for health, social and home care services provided through The Care Dial Ltd platform. The "Service contract agreement" is the initial agreement between the platform's independent carer and care service user. It is the entire contract between the care worker and the account holder. A "Service invoice" is an invoice that is generated by the care worker through the platform for approval and payment by the account holder. This can be a regular or a one-time invoice. "Introduce" refers to The Care Dial providing the service user with information about the Independent Personal Assistant carer using the Care Dial Platform. "Care Job Advert" is a job advert posted on the job board area of the care dial platform by a care service user, detailing the type of care support they require from an independent carer. "Payment Processor" refers to a third-party online payment processor selected by The Care Dial to collect, process, and transfer payments necessary under the Terms and Service contract agreement between the independent personal assistant Carer and their care service users. The specific payment processor may be subject to change, and "Payment Processing" should be interpreted accordingly. "Vacancy" refers to a temporary shift or rota vacancy for Cover Buddy Independent Personal Assistant Carers (CBIPAC), who work within the Care Dial platform to support registered Independent Personal Assistant Carers (IPAC) in providing care support services. Such vacancies may arise on an ad hoc, shift-by-shift or contract attachment basis. "CareDial Content "means all Content that Care Dial makes available through its online site "Platform", including any Content licensed from a third party, excluding User Content. "Collective Content" means User Content and Care Dial Content. "Content" means all text, graphics, images, information or other materials. "IPAC" Independent Personal Assistant Carers are owners of a direct service agreement contract with care service users. "CBIPAC" Cover Buddy Independent Carers are independent subcontractors working to support the care support service provided by the IPAC. The "order contract" is the final agreement between an independent carer and a care service user, which facilitates the proper invoicing and payment process through our system and payment providers. This agreement confirms the approval of an independent carer on the Care Dial platform to provide care support services according to the details specified in a care support job advert, including the care service user's requirements and other task-related information, including rate and expenses agreement. ​ 2. General Terms of Use of all users of the Care Dial Platform 2.1 These terms apply to all users of the Care Dial platform, including service care users ("Service Users"), care brokerages, and local council social workers who make care referrals or request support care services from independent personal assistant carers ("IPAC") (collectively referred to as "Users"). An IPAC provides support care services directly or may ask a cover buddy independent personal assistant Carer ("CBIPAC") to provide supportive care services on their behalf. 2.2 The Care Dial Ltd Trading as CareDial with company number 11095075 and address at The Care Dial, Kings Head House,15 London End, Beaconsfield, Bucks, HP9 2HN, together with any of our affiliate companies (hereafter referred to as "CareDial", "we", "us", or "our")  2.3 The Care Dial Platform  The "Site" refers to the platform, which can be accessed at www.caredial.co.uk and any other websites or widgets that CareDial uses to make the platform available. Care Dial is not regulated by the Care Quality Commission ('CQC'), (Care Inspectorate Scotland) (RQIA Northern Ireland) as a technology platform, but we still strive to meet the fundamental standards set by the CQC. We expect all our employees, sub-contractors, suppliers, and approved independent carers to share in this aspiration. To ensure adherence to these standards, we have developed our TCAS Code of Conduct, which follows standard practices guided by the Skills for Care. 2.4 You can contact us by:  (a) Telephoning our team on 01494 863283 during office hours (Monday - Friday · 09:00 - 18:00);  (b) emailing us at hello@caredial.co.uk;  (c) post at The Care Dial, Kings Head House,15 London End, Beaconsfield, Bucks, HP9 2HN; or (d) notification via the platform if you are a registered member.   2.5 Contact you: We need to contact you; if we do so, we shall by (a) telephone using the number(s) that you may provide to us;  (b) notifying you via the Temporary Worker Platform; or (c) writing to you at your: (d) email address; or  (e) postal address. 3 What the term covers  3.1 The following terms and other terms and policies mentioned in the following sections dictate the basis of the services provided on this online platform. It is recommended to read these terms before using the platform. It is important to note that access to the Care Dial platform is a privilege, not a right. 3.2 Our Acceptable Use Policy is included in these Terms. 3.3 By using our platform, you agree to be legally bound by these terms, which govern your use of the platform. It is a legally binding contract between you and us. Any breach of these terms may terminate your Account and your right to use the platform without prior notice. 3.4 Modification: CareDial holds the right to modify the Site or Platform or change these Terms without prior notice at its sole discretion. In case of any modifications, we will either post them on the Site or notify you through email. If you continue to access or use the Site or Platform after any modifications are made and posted, it implies that you agree to be bound by the modified Terms. However, if the modified Terms are unacceptable, your only option is to discontinue using the Site and Platform. 3.5 If you are accepting or agreeing to these Terms on behalf of a company or any other legal entity instead of a personal account, it is understood that you have the authority to bind that company or legal entity to these Terms legally. In such a scenario, "you" and "your" refer to that particular company or legal entity. It is important to note that by agreeing to these Terms, you represent and warrant the authority to bind the company or legal entity to these Terms legally. 3.6 The Care Dial Platform is intended for individuals and businesses residing and operating in the United Kingdom. We cannot guarantee that the content available on or through the Care Dial Platform is suitable for use or access in other locations. 4 Usage of Care Dial Platform, Membership and Account Registration, Vacancies, and Assignments. 4.1 Eligibility: The Site and Platform abide by the laws of England. However, we cannot guarantee that the Site and Platform comply with the laws of any other country. It is solely your responsibility to ensure that you abide by the rules of your country of residence. The Site and Platform are exclusively intended for individuals of working aged and older or for incorporated entities. By accessing or using the Site or Platform, you confirm that you are of working age in the UK years of age or older and abiding by the terms. Anyone below the working age in the UK is strictly prohibited from accessing or using the Site or Platform. 4.2 To access the services on our platform, registration is mandatory. An account is required to create a listing or utilize all the features on the platform. Most features are free for service users and independent personal assistant carers to get started. In addition, accessing other services or products through the platform directly related to providing carer support services or creating an advertisement for support from a carer is also free. 4.3 CareDial is responsible for facilitating the Site's availability and providing access to payment options via Stripe or Paypal for members, account holders, service users, and other account holders. It is important to note that Users utilize the Site and Platform to provide and receive care support services. 4.4 CareDial cannot control the content included in any listings made by platform users or the condition, legality, or suitability of any services they provide. Therefore, CareDial cannot be held responsible for any liability for listings and services within or outside the platform. 4.5 Care Dial reserves the right to restrict or remove a service user's or independent personal assistant Carer's access to the Care Dial Platform at any time, without notice, at our absolute discretion, and without liability (subject to compliance with our obligations according to a statute or any other agreement) 4.6 Our Platform's features may be subject to change from time to time, and the terms may also be modified. If any changes to the terms are significant, we may choose to notify you, but this is not a guarantee. If you continue to use our platform or receive services from our approved carers after the revisions become effective, you will be deemed to have accepted the new terms. 4.7 Anyone, including Members accessing the Care Dial Platform, can perform the following actions:  (a) create and edit a profile with information about providing care support services and related activities;  (b) in the case of a care service user posting an advertisement seeking care support services from independent carers and editing the profile as necessary;  (c) View the profiles of all registered independent carers who have been vetted to provide their care support services and those who have responded to the advertisement;  (d) manage all the care support adverts;  (e) register a service contract to engage and make use of the care support services;  (f) utilize other features to assist with managing the care support provided and received by either party, among others. 4.8 Care Service users and independent carer users of the Care Dial Platform (whether they are registered Members or otherwise) understand and agree that you are solely responsible for compliance with any laws, rules, regulatory guidance, code of Conduct and regulations that may apply to your use of the Care Dial Platform or any Content made available via the Care Dial Platform.  4.9 The use of our platform is also subject to the following terms in addition to these terms (and are incorporated by reference where applicable):  (a) Our privacy and cookies policy; and  (b) Any additional terms displayed on-screen or accessible via a link on the platform. If you breach any of these terms at any time, all rights granted to you under these terms will be terminated immediately. 4.10 When the Care Dial Platform includes links to other websites and resources provided by third parties, it is only for informational purposes. These links should not be seen as our endorsement of those websites or any information obtained from them. We have no control over the content of these websites or resources. Therefore, we recommend reviewing these websites' terms of use and privacy policies before accessing them. 5. Your Account 5.1 To register an account and use the platform as an individual, you must be at least 18 years old. We reserve the right to refuse any registration request and cancel any authorized accounts without notice or obligation to explain. You agree not to register more than one Account per person or corporate entity. 5.2 Upon registration as an independent carer or care service user, we may request the following information:  (a) Your personal information, including name, age, home address, email address, and phone number(s).  (b) Details of the type of care required.  (c) If applicable, information about the individual for whom care is being arranged and confirmation of your authority to arrange the care services. (d) Payment information.  (e) For carers, copies of ID documents such as passports, national insurance and UTR numbers, DBS or PVG checks, and evidence of qualifications and trade body memberships.  (f) Information about how you are funding your care if you are a care service user.  (g) Any other information that we reasonably request or that you think we should know. 5.3 It is your responsibility to ensure that your Account's information is accurate, up-to-date, and constantly updated through the platform. 6. Care Dial platform obligations  6.1 These terms set out the agreement between The Care Dial and all its care dial platform members.  6.2 The Care Dial provides the Care Dila Platform to enable the Care service user to search for an independent carer to provide care support services to the Care service user as an independent carer, under a service contract agreement between both parties. Independent carers register on the Care Dial platform to have a direct contractual agreement with the care service user to provide its care support services concerning the assignment requirement of the care receiver.  6.3 The independent Carer is expected to act as the contractual personal assistant and carry out all the agreed tasks and assignments unless a CBIPAC is necessary and agreed upon by the care service user and the independent carer. The Care Dial platform acknowledges and agrees that they are not responsible for supervising or controlling how an independent carer provides services to the care service user under any agreed task, Assignment, or otherwise. 6.4 The Care Dial will perform necessary background checks on all independent carers registered and approved on the platform, as required by law, to ensure the safety of the care service user. However, it is the responsibility of the care service user to verify the independent carer's identity, immigration status, a legal right to work, and any other relevant matter before engaging them to carry out any task or Assignment under a service contract agreement. 6.5 Clause 6.3 and 6.4 notwithstanding, The Care Dial will endeavour to verify that the independent carers available on its platform have the legal right to work in the UK and meet any qualifications or certifications required by law or professional bodies for the assigned care task. While not accepting responsibility for any false or inaccurate information provided by the independent Carer, The Care Dial will make reasonable efforts to comply with relevant legislation and regulations, including the Immigration Asylum and Nationality Act 2006 and Immigration Act 2016, and obtain two references and copies of relevant qualifications or authorizations where required. Additionally, The Care Dial will ensure that the independent carer has undergone the necessary training required by law to provide care support services to vulnerable individuals. 6.6 The Care Dial outlines its current screening and background check process below. However, The Care Dial retains the right to modify its screening and background checking procedure, including the steps detailed below, at its sole and absolute discretion, at any time: (a) The Care Dial and/or the Verification Services Provider will take reasonable measures to review independent carer identification information and documentation and comply with UK government guidelines.  (b) We will communicate via phone or in-person to evaluate relevant experience and English language skills.  (c) We will acquire two references from past employment in healthcare or other industries.  (d) We will visually check uploaded training certificates and follow up with telephone calls or emails to relevant certificate bodies or training centres.  (e) We will inspect copies of DBS certificates and verify their status on the online DBS update service portal. If the independent carer is not registered for online updates, we will request they carry their DBS certificates again and register for the online update service. This allows care service users using the Care Dial platform to view an independent carer's profile and verify their information for themselves (subject to compliance with Data Protection Legislation). The Verification Services Provider's identity verification services: 6.7 The Care Dial may engage a reputable third-party Verification Services Provider or other third parties to perform some of the steps mentioned above. The care service user acknowledges and agrees to this.  (a) rely on information and electronic document copies submitted by the independent carer or their representative;  (b) examine the electronic copies of documents and their images for signs of fraud or compromise; (c) evaluate and report if the document copies appear to have been reported lost or stolen; and  (d) analyze and report whether the documents contain stipulations, such as expiration dates or job role restrictions. The care service user acknowledges and agrees that this does not relieve, alter, reduce, substitute, or bypass any requirements that may apply to the care service user under any applicable law, including the obligation to check an independent carer's identity, immigration status, and right to work, nor does it entitle the care service user to any statutory defence (or make such a defence available) concerning identity and right to work check. The care service user agrees to comply with any applicable law and the UK Government Guidelines. 6.8 The Care Dial will decline registration of an Account or Profile for an independent carer if The Care Dial has reasonable grounds to suspect that the independent carer's identity cannot be adequately verified to the satisfaction of The Care Dial (including via the Verification Service Provider), or if The Care Dial or the Verification Services Provider suspects that the independent carer is not authorized to work in the UK. The following are possible reasons for such suspicion, but not limited to (a) suspected fraudulent copy documents;  (b) Any relevant visa does not permit the applicant to work in the UK; and/or  (c) Any applicable visa appears to restrict a person from working in any applicable role.  ​ 6.9 The care service user is aware that the independent carers on the Care Dial Platform presently possess the industry-accepted minimum standard care certificate. If an independent carer includes extra training and certifications apart from the mandatory care certificates, such information will be visible on their profile on the Care Dial Platform. In the event of this altering to encompass different categories of employees, we will inform care service users and adjust these Terms and our screening process accordingly. 6.10 Before entering into any service contract agreement for the commencement of an agreed tasks/assignments, The Care Dial shall provide the following details via its platform:  (a) the independent carer's identity, training, and certificates, which are all viewable on the independent carer's profile page on the Care Dial platform;  (b) the details of the required tasks/assignments as listed in the care service user's order or advert; and  (c) a communication channel on the Care Dial platform for the independent carer and care service user to discuss the service and the fees to be charged by the independent carer in accordance with their service rate. 7. Care Service User obligations  7.1 By creating a job posting on the Care Dial Portal seeking the services of independent care, the Care service user acknowledges and agrees that they are extending a job offer to all approved independent carers on the platform to apply to perform specific care services. Each job posting that forms into service contact and acceptance by both parties is considered an "Order contract", and upon mutual acceptance and agreement between the independent carer and the service user, it becomes an "Order contract" within the Care Dial platform system. 7.2 By posting a job advertisement for care support services on the Care Dial Platform, the Care service user agrees to authorize all registered and approved independent carers on the platform to search for and apply to the post. This enables the Care service user to consider all applications and agree on the most appropriate independent carer for the Care support task/assignment on a service contract basis. 7.3 Before entering into a service contract or order contract based on a care support job advertisement, the care service user can modify, revise or remove the ad. 7.4 As a user of our care services, you agree to the following:  (a) Your Profile on the Care Dial platform will be genuine, truthful, and accurately reflect your needs for care and support services.  (b) Any job advertisement for care support that you create, post, or list on the platform will be truthful, genuine, and accurately describe the nature of the job, including location, rates of pay, necessary qualifications, prior experience, and hours of work.  (c) You have enough funds to pay for the required independent care services according to the length of the Assignment.   7.5 As a user of our care services, you agree that your description of any job advertisement for care support will not violate anti-discrimination laws, including but not limited to the UK Equality Act 2010. You will ensure that your job advert and the criteria for hiring an independent carer do not discriminate based on race, gender, disability, or other unlawful grounds. 7.6 You must provide Feedback via our built-in rating system regarding your experience with the independent carer, the assigned tasks or assignments, and any additional information we may request regarding the independent service. 7.7 You are responsible for conducting your checks on the independent carer, including their identity, right to work, experience, and qualifications. Suppose you believe that any of these details or the independent Carer's Profile content needs to be more accurate or satisfactory with their performance. In that case, you should first communicate with the independent carer to resolve the issue. If you cannot resolve the situation, you should promptly notify us in writing. 7.8 Before posting your care support job advert, and for us to be able to facilitate in-platform payments via a third-party payment provider, if appropriate, we will be required to onboard you. To do this, we may need some or all of the following information, and, if necessary, some documents to evidence such information:  (a) For an individual:  (i) Name  (ii) Email  (iii) Date of Birth  (iv) Nationality  (v) Country of Residence  (vi) Home Address  (vii) Proof of Identity (e.g. passport, driver's license, etc.)  (viii) bank, credit or debit card details  (b) For a company or other corporate entity:  (i) Company name  (ii) Company Number (iii) Company Registered Address 7.9 When posting/listing a care support job advert to the Care Dial Platform, you must, as a minimum, provide the following information as part of the specifications of the care support job advert:  (a) the specific location, e.g. town and county, at which the care service user wishes the independent carer services to be performed or where the care service user would prefer;  (b) The care service user must create in their task or assignment breakdown that the Care Service user requires the independent carer to provide for the Care Support service, the location or county where the independent carer is expected to start or pick up the Care Service user, the care service user must state the required hours and days of service must be clearly stated. Additionally, any health condition that requires a caregiver with specific skills, experience, or training should be identified. The agreed hourly pay rate shall not be less than the current government statutory minimum rate. (c) The date and time when the care support is scheduled to begin, as well as the hours needed each day for the care support service; (d) Any experience, training, qualifications, and authorizations that the care service user deems necessary for the independent carer to possess for their application for a care support role to be considered and to provide services; (e) Any expenses that the independent carer would be entitled to, such as mileage expenses. 7.8 By using a care service user account type on the Care Dial platform, you confirm and assure us that you are not a locum or any other agency (acting for an employment agency or employment business or otherwise)  7.9 As a care service user and account holder, you are expected to follow the payment instructions provided in the invoice generated by the independent carer through care Dial's inbuilt invoice system. You must promptly pay to comply with your service contract agreement and pay for the care services provided or to be provided per the funding method described in section 13. 8 Data protection and privacy 8.1 Our Privacy Notice outlines how we process any personal data collected from or about Members and any personal data collected about you. You must carefully read and comprehend our Privacy Notice, which can be accessed at https://www.thecaredial.co.uk/privacypolicy. 8.2 Our use of cookies is covered in our Privacy Notice. 8.3 By providing us with any personal data, you confirm that:  (a) you have read and agreed to our Privacy Notice, which may be revised periodically, and that you consent to the collection, storage, processing, and usage of your personal data in accordance with it; and  (b) You have obtained all necessary authorizations, consents, and permissions from the relevant individual, and the personal data provided to us is authorized for processing and usage in compliance with the Data Protection Legislation and any other relevant regulatory requirements. 8.4 The Care Dial is registered with the Information Commissioner's Office (ICO) at https://ico.org.uk/ with the reference number ZA790777. We understand the importance of handling personal data lawfully and correctly and therefore process it following the Data Protection Act 1998 and GDPR 2018. Any personal data we hold on paper or electronic media will be subject to legal safeguards as specified in the Data Protection Act 1998. We use and store personal information differently to fulfill operational and legal obligations. We follow internal policies, procedures, and guidance to ensure compliance with the law. Our clients, care service users, employees, independent carers, and other personal data subjects can access their data upon request. The Care Dial supports and follows the eight principles of the Data Protection Act. The Care Dial may anonymize healthcare data generated by the platform and share or sell it to responsible partners such as pharmaceutical or research and development partners. When dealing with personal information, we only share it with authorized third parties or platform members. 9 Confidentiality  9.1 We undertake that we shall not disclose to any person any confidential information concerning the business, affairs, independent carers, care service user or suppliers of a Member, except as otherwise permitted:  (a) under these Terms;  (b) by agreement in the operation, use and access of the platform;  (c) as part of the Account registration process with a Member's consent; and  (d) by clauses.  9.2. When operating the platform and exercising our rights or fulfilling our obligations under these Terms, we may need to disclose a Member's or User's confidential information to our employees, officers, representatives, or advisers. We will ensure that those to whom we disclose personal information comply with all applicable data protection and privacy policies as required by law, a court of competent jurisdiction, or any governmental or regulatory authority. 10 About – the Care Dial Platform 10.1 Care Dial is an online platform that enables approved independent personal assistant carers and care service users to connect and communicate with each other. Our platform facilitates the arrangement and management of home care service agreements between account holders and independent carers. We offer a range of services to support this, including a searchable online database of approved independent carers, a job board for care service users to create and post job opportunities, inbuilt communication tools to facilitate interaction between independent carers and service users, and payment systems (Stripe, BACS, and prepaid cards) to enable transactions between all account holders, care service users and approved independent carers. We also provide monitoring tools for the platform and all account holders and service users to ensure care activity is delivered safely and effectively. Additionally, our platform enables service users to give Feedback on the care service provided by independent carers, with tools for assessing care quality and leaving carer reviews. To ensure the safety and security of all parties involved, independent carers and service users are verified by third-party identification partners, such as Stripe. 10.2 Platform provision Care Dial operates as an introductory platform that provides an online marketplace to connect carer service users, related account holders, and third parties with independent care professionals. Care Dial operates on a "self-managed model of care". It offers a secure payment system to facilitate transactions between parties. Please note that Care Dial does not directly supply independent carers or employ any registered independent carer workers. It is not an employment or care agency and cannot modify a care recipient's care plan, provide schedules or oversee care delivery. This responsibility falls solely on the account holders. 10.3 Limitations and Exceptions on the Platform (a) The Care Dial platform is used by the care service user and approved independent carer's own risk. There is no guarantee that the platform will work optimally, not be subject to downtime, or be removed from service at any time. Care Dial does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors or use of the platform outside of the intended purpose. Care Dial disclaims any liability for controversies, losses, injury, accidents, claims or damages arising from the online tools it provides, the engagement of independent carers or the provision of care services by the independent carers.  (b) Care Dial has no control over and is not responsible for the acts or omissions of any Users on or off the Site; makes no representation or warranty regarding the quality of any Care Services or any other services provided by any approved independent carer; is not responsible for the accuracy or reliability of any information supplied by any Member on the Site; and takes no responsibility and has no obligation in the service contract or duty of care to manage or involve itself in any interactions between the care service users and independent care or in respect of any IPAC or CBIPAC Contract. (c) Care Dial accepts no responsibility or liability for any links or third-party services, including but not limited to their operability, interoperability with our service, security, accuracy, reliability, data protection and processing practices, and the quality of their offerings. Additionally, Care Dial is not responsible for any actions or omissions of third parties. If you choose to access or use any third-party services, you acknowledge that you do so at your discretion and risk. You are responsible for ensuring that your third-party services meet your needs and comply with their respective third-party agreements. (d) The Site and Platform may feature links to third-party websites or resources. You acknowledge and agree that Care Dial bears no responsibility or liability for (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services offered on or through such websites or resources. Including links to such websites or resources does not imply any endorsement by Care Dial of the websites or resources or their content, products, or services. You assume full responsibility and bear all risks associated with using such websites or resources and any content, products, or services offered on or through them. (e) You expressly release us from liability for using any third-party website. This also applies to any Users associated with a Customer account. Therefore, we strongly advise that you review the terms and conditions and the privacy policy of any third-party website you choose to visit. (f) You accept and recognize that, as far as the law allows, any potential harm or loss incurred as a result of your use of the Site, Platform, and Collective Content, including listing or booking any service via the Site and Platform, and any interaction with other users of CareDial, is entirely your responsibility. CareDial, along with any other parties involved in developing, producing, or delivering the Site, Platform, or Collective Content, will not be held accountable for any damages or losses you may experience as a result of using the Site, Platform, or Collective Content. 10.4 Carer Vetting and background checks Care Dial takes all reasonable measures to verify the identity and information each independent carer provides before approving them onto the platform. This involves conducting visual and online checks of passports/identity cards to confirm their identity and right to live and work in the UK, verifying their stated qualifications and training certificates (if available), conducting DBS (PVG, Scotland) (NI Access, Northern Ireland) checks, and verifying their national insurance number and UTR number (if already issued). However, it's important to note that Care Dial does not have control over the quality, timing, legality, reliability, responsibility, integrity, or suitability of the independent carers listed on the platform, despite carrying out these checks and conducting a verification video call with every carer. Therefore, Care Dial strongly recommends that care service users conduct their own assessment of a carer's suitability by interviewing them before entering into a service contract agreement. Specifically, it's recommended that care service users verify a carer's identity in person using a photographic ID, request proof of their experience, training, qualifications, authorizations, and suitability for the position they are applying for, and follow up on their references (at the discretion of Care Dial or the Carer) by telephone or email. 10.5 Managing care services To clarify, Care Dial does not provide or arrange home care support services or involve itself in the interaction between independent carers and care service users except to provide a technology platform to facilitate communication, introduction, and management of care services. Care Dial also manages the processing of payments for parties involved in a service contract agreement.  On the Care Dial platform, an independent carer can choose to accept or decline an offer from a care service user to provide home support care services. The care service user has the sole responsibility to engage an independent carer. Additionally, Care Dial does not regulate the terms of use between independent carers and care service users. Still, it does ensure that independent carers charge a minimum rate of pay, such as the London Living Wage, for all daytime hourly service.  The service contract agreement created by the independent carer and accepted by the care support user is a legal agreement between the parties. Any service invoices are from the independent carer to the care service user. The Care Dial platform software only facilitates their creation by agreement between the independent carer and the care service user. 10.6 Insurance cover Each independent carer working on the Care Dial platform as a self-employed individual provides their public liability insurance. These insurance details are provided during registration and account approval. The policy information can be obtained from the Care Dial head office by emailing hello@caredial.com or on the Carer's Profile on the platform. We advise care service users to verify whether their insurance policy covers carers who work in their homes.  10.7 Care service user and independent carer Code of Conduct On the Care Dial Platform, it is prohibited to discriminate against any independent carer or care service user based on their colour, nationality, creed, disability, sex, age, or any other factor that could lead to discrimination. Please view our TCAS police  11 Intellectual Property The trademarks, service marks, logos, trade names, and other proprietary designations of Care Dial are owned by Care Dial and are registered trademarks. The trademarks, service marks, logos, trade names, and any other proprietary designations of other parties are owned by their respective parties. Care Dial upholds copyright law and expects all users to do the same. It is the policy of Care Dial to terminate the accounts of users or account holders who infringe or are believed to be infringing the rights of others in appropriate circumstances. 11. Copyright holders. The Customer agrees and acknowledges that CareDial is authorized to use the Customer's name and logo to identify them as a Care Dial customer or a Service user on the Care Dial website, in marketing materials or by making public announcements. The Customer can withdraw this authorization at any time by contacting hello@caredial.co.uk.  12. Termination and Care Dial Account Cancellation 12.1 Care Dial reserves the right to terminate your access to its Site and Platform, with or without notice, at any time and without any liability to you. In the event of termination, Care Dial will pay you any outstanding amounts that it owes you, minus any costs or expenses incurred by Care Dial resulting from a breach of these Terms. However, you will remain liable for any amounts due under these Terms if Care Dial terminates your access or Account. Care Dial may also deactivate or cancel your Account at its discretion. You have the right to cancel your CareDial Account at any time. Please note that if you cancel your Account, Care Dial is not required to delete or return any Content you have posted to the Site and Platform, including any reviews or Feedback. 12.2 These Terms shall continue to be in effect with a party, subject to any statutory obligations or any other terms and agreements between us and any independent care or care service user, until terminated:  (i) immediately by us through written notice to you in case of any breach of these Terms by you that, in our reasonable opinion, cannot be remedied; or  (ii) by us providing you a 10-day written notice in the event of a breach of these Terms that, in our reasonable opinion, can be remedied but remains unremedied for 21 days after a prior written notice from us requiring you to do so; or  (c) in good faith and with immediate effect, by written notice from us and without any liability on our part, if we reasonably believe that:  (i) You may not be able to fulfill your obligations to us under these Terms; or  (ii) the information, documents or details provided by you are inappropriate, misleading or untruthful. 12.3 Each account holder may terminate its Account for any reason at any time upon written notice to The Care Dial, subject to the Member performing and discharging all of its respective obligations at that time under the Terms  (a)The Care Dial shall terminate the Account at such time as all assignments, care Service users and attached CBIPAC, where its application is to an independent Carer: or (b) All independent Carers and CBIPAC when it's related to a care service user's Account in force at the time of the notice to terminate expired or terminated.  12.4 In the event of a Member's Account being terminated, suspended, or deactivated, we reserve the right to keep a copy of all relevant Member Content and other information and documents that we possess or control relating to that Member for archival, insurance, and compliance purposes. Additionally, we may contact any linked account that depends on the services of the cancelled account holder or requires the account holder's services. Furthermore, we may retain and use anonymized and aggregated information regarding the former Member and any Assignments, agreed contract service agreements, or service listings. ​ 13. Payments and Care Dial fees 13.1 Using the Care Dial platform to access care services or search for care services does not involve any contracted charges, such as commissions or subscriptions for any account holder. However, fees are applicable based on the terms of the agreement and usage of the Care Dial platform. These fees are transactional in nature and cover the costs of handling invoices and processing payments through third-party partners like Stripe, ensuring smooth transactions for our platform users who manage care services and support through our platform. 13.2 The terms of payment are included in the service contract agreement between an independent carer and a care service user, which is in accordance with the platform terms once an order contract has been established on the Care Dial system. Our payment method helps both the independent carer and the care service user to manage their care support service transactions smoothly while also enabling the Care Dial to fulfil its obligations to both parties. 13.3 Our system may issue invoices in advance or based on contracted days of the week, depending on your funding source. This "advance billing" is arranged by the independent carer on behalf of the care service user and is typically used when the care service user can only make monthly payments. This setup will be done on the Care Dial system during the order contract. The Care Dial system generates weekly invoices on behalf of the independent carer. 13.4 The independent Carer creates/sets up these invoices via the care dial platform system. The invoices will be created based on your service contract agreement, and the order contract will be created on the care dial platform when you approve an independent carer to carry out the task from the care job advert post.  13.5 Once an agreement is made through the system's order contract, payment will be invoiced and expected, as instructed on the electronic invoice notice sent to the provided email address. If a credit/debit card is provided, the platform may automatically charge it. You are responsible for paying the independent carer only through the invoice generated through the Care Dial Platform. Any other form of payment, including cash, is only allowed for reasonable expenses not included in the system's order contract on the Care Dial platform. Violating this term of use could remove both the independent carer and the care service user from our platform and may warrant a legal claim. 13.6 An order contract can be edited and deleted only by joint agreement by both parties of the order contract. A new order contract can be created between both parties to reflect the new terms of workings.  13.7 Payment transactions may be subjected to validation checks by your card issuer, and we shall not be held responsible if your card issuer refuses to authorize payment for any reason. If a standing order is in place for your care support services provided by the independent carer according to the service contract agreement, the payment transaction will be processed. Please be advised that your card issuer may impose an online handling or processing fee, and we shall not be held liable for it. 13.8 As a care service user or account holder, you agree to the following terms:  (a) You agree not to make payments directly to an independent carer for any order contract invoice generated through the Care Dial platform. All payments must be made via our payment provider.  (b) You agree to refrain from entering into direct agreements with independent carers to avoid paying our fees or receiving care support services outside the Care Dial platform from an independent carer registered on the platform but in breach of our terms of use. ( c) You acknowledge that any violation of this section may result in the immediate termination of your free Account and your right to use the platform.  (d) If you choose to directly engage an independent carer found through the Care Dial platform, you must give immediate notice to terminate your Account. This will absolve you of any legal claims for loss of revenue due to our transaction fee of £2,000 + VAT per Carer. (e) If a care service user/account holder wishes to work directly with an independent carer found on the Care Dial platform outside of the platform (i.e., bypassing the Care Dial Platform), whether as a direct employee, self-employed contractor, through a limited company or LLP, they may do so by giving the notice to terminate their Account on the Care Dial platform and settling any outstanding invoice payments before the notice was given. After this, they will not be liable for the Care Dial's loss of a transaction fee of £2,000 + VAT per Carer. However, suppose other platform services are involved, like an add-on feature on monthly subscriptions. In that case, they must run their course before the Account can be terminated, and no refunds will be issued for any remaining subscription days. 13.8 If the care service user/account holder does not give an account termination notice,  (a) Our system will keep generating the order contract invoices, and we will still charge your debit or credit card if one is on our system,  (b) You shall still be liable to make the payment raised by our inbuilt invoice system based on the order contract set up between you and the independent carer untill. (b) The service user/account holder warrants and acknowledges, under our platform terms of use, to be liable for all over-due issue invoices under a contract order by our system on behalf of an independent carer. (c) The service user understands and acknowledges that all overdue invoices shall and will still be payable after all notice of account cancellation has been sent. (d) If we discover that a care service user has made direct payments to a registered independent carer from the Care Dial platform in breach of our platform terms and the order contract, and as a result, we suffer a loss of revenue in the transaction fee, the care service user will be liable to pay the payable loss of a transaction fee of £2,000 + VAT per Carer within 5 working days, along with the reasonable administration costs of recouping the transaction fee, and interest of 10% on the debt. (e) The rates for independent carers are agreed upon through the order contract between the Independent Carer and the care service user/account holder. The agreed payment processor (The Care Dial, under our platform use terms, is specified in the contract). Suppose we discover that an independent carer has changed their payment processor to avoid our transaction fees without giving a notice of 7 working days to terminate their Account and allowing us to receive and process prior issued care service user invoices. In that case, the independent carer will be held liable for the Care Dial loss of a transaction fee of £2,000 + VAT. We reserve the right to seek legal action to recover the unpaid fees in full and to remove the independent carer from the platform entirely. (f)At Care Dial, we don't currently charge commissions or fees to our account holders for utilizing our platform. Additionally, our Platform grants users access to features that enable them to quickly and efficiently establish care service agreements for providing and receiving care support, providing various aspects such as advertising care support job listings to independent carers and marketing to care service users.  Care Dial holds the right to modify its fee structure at any time, and any new rates will become effective immediately or on the specified date by Care Dial. The independent carer and care service user will be informed of any changes in the fee structure through email or SMS. 13.9 VAT Under current VAT law neither the Care Dial nor the independent carers charge VAT on the service provided by self-employed carers/carer companies to their care service user. We are, however, obliged to charge VAT of 20% on our fees. 13.10 Local Authority/NHS Funding – Personal Budgets. If you or your care service user is paying through the local authority or NHS funds or have a personal budget funded by either your local authority or the NHS, you may be exempted from the Curam client 10% fee + VAT. To get more information about this, please send an email to hello@caredial.co.uk. We shall collaborate with you based on the most suitable invoice system used by your local funding authority, such as virtual wallets, direct payments, and prepaid cards. 14. Cancellations and refunds 14.1 Cancellations of the contracted day service  The Care Dial does not partake in the day-to-day agreed contracted services between a care service user and an independent carer.  (a) We ask that you refer to your service contract agreement and maintain communication for any cancellation of an agreed contract day. For clarity, a contracted agreed weekly day cancellation does not translate to giving notice of service contract termination between you and an independent carer; please refer to your service contract agreement.   (b) An agreed contracted day service between a care service user and an independent carer does not constitute or transfers to an account termination on the care dial platform (c) It does not terminate or stop the order contract, and the invoice system will continue to issue the appropriate invoice as agreed upon and formatted by both parties on the care dial platform. Please refer to the section of these terms regarding account termination. 15 Vaccinations 15.1 Specifically, Covid 19 vaccinations. The Care Dial platform policy regarding Covid vaccinations is that it is entirely the choice of carers and their care service user as to whether they feel it appropriate to have a Covid vaccination as part of their requirement to seek the service of independent care who is unvaccinated. That said, our company policy is to help all independent care on the platform gain access to the vaccine and enable care service users to communicate with an independent carer and enquire about their Covid vaccination before agreeing to their first meet and greet or forming an order contract on the platform. 15.2 The Care Dial do not check all or store independent carer vaccination certificates and holds them on our private database. It's up to the care service user to request to see a vaccination certificate from their intended independent carer before forming a service contract agreement or an order contract on the platform.